Intellier

IT Service Management

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ITSM Solution Offered by INTELLIER

The IT Managed Services (ITSM) solution developed by Intellier provides a multi-layered approach to service, including a 24/7 Helpdesk for a single point of contact for any support requests, a Technical Back-office team actively monitoring and remediating any alerts that may arise, and an expert services team for all onsite needs. All requests and notifications are managed from beginning to end, including third-party management through to resolution and within defined service levels. This ownership of incidents allows TEAM Group to concentrate on developing their own business rather than having to worry about maintaining IT Services formulation till the finished product delivery.

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ITSM Process

ITSM serves as a link between IT experts inside a business and end users who require IT services. For doing so, it has multiple processes to manage IT services, end to end, and covers all information technologies within an organization. ITSM processes usually includes five stages, which are all based off the ITIL framework:

1.

Service Strategy

2.

Service Design

3.

Service Transition

4.

Service Operation

5.

Service Improvement

Step 1

Service Strategy

Step 2

Service Design

Step 3

Service Transition

Step 4

Service Operation

Step 5

Service Improvement

ITSM Best Practices

Incident Management

Problem Management

Change Management

Asset & Configuration

Service Request Management

Service Catalog

Knowledge Management

Service Level Management

IT Service Desk

Reporting

Content Management

Integration & Workflow

ITSM Benefits

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Managed IT Services We Offer

IT Helpdesk Support (On Site/Remote)

Network and Server Monitoring (NOC)

Data Center Support (Server and Storage)

Maintenance of Daily/Monthly Backup

Network and IT Security Support

IT Asset Management (HW and SW)

IT Components We Manage

Hardware
  • Desktops & Laptops
  • Mobile Devices
  • IoT Devices

Software
  • Custom Applications
  • SaaS Applications
  • Cloud Applications

Data Storage
  • Databases
  • Data Warehouses & Data Lakes
  • Cloud Data Storage

Security Tools
  • Firewalls , Anti-Virus
  • SIEM , IAM
  • Network Security Monitoring Tools

Networks
  • Switches, Hubs , Modems
  • Servers
  • Wireless Access Points

Software development
  • Development & Testing
  • CI/CD Pipeline
  • Containerization Tools

Our Tech Stack for Managed IT Solutions

Helpdesk Endpoint Logging, monitoring and alerting tools CI/CD Configuration management Platforms Remote collaboration Web application testing tools Mobile application testing tools

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