ITSM Solution Offered by INTELLIER
The IT Managed Services (ITSM) solution developed by Intellier provides a multi-layered approach to service, including a 24/7 Helpdesk for a single point of contact for any support requests, a Technical Back-office team actively monitoring and remediating any alerts that may arise, and an expert services team for all onsite needs. All requests and notifications are managed from beginning to end, including third-party management through to resolution and within defined service levels. This ownership of incidents allows TEAM Group to concentrate on developing their own business rather than having to worry about maintaining IT Services formulation till the finished product delivery.
ITSM Process
ITSM serves as a link between IT experts inside a business and end users who require IT services. For doing so, it has multiple processes to manage IT services, end to end, and covers all information technologies within an organization. ITSM processes usually includes five stages, which are all based off the ITIL framework:
Service Strategy
Service Design
Service Transition
Service Operation
Service Improvement
Step 1
Service Strategy
Step 2
Service Design
Step 3
Service Transition
Step 4
Service Operation
Step 5
Service Improvement
ITSM Best Practices
ITSM Benefits
Managed IT Services We Offer
IT Components We Manage
- Desktops & Laptops
- Mobile Devices
- IoT Devices
- Custom Applications
- SaaS Applications
- Cloud Applications
- Databases
- Data Warehouses & Data Lakes
- Cloud Data Storage
- Firewalls , Anti-Virus
- SIEM , IAM
- Network Security Monitoring Tools
- Switches, Hubs , Modems
- Servers
- Wireless Access Points
- Development & Testing
- CI/CD Pipeline
- Containerization Tools
Our Tech Stack for Managed IT Solutions
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