Company Name: Intellier Limited (sister concern of Team Group)
Vacancy:
- 01
Job Responsibilities:
- Install and configure computer hardware, networks, operating systems, and applications (desktops and servers)
- Troubleshoot system and network problems and diagnose and solve hardware/software faults
- Provide training for knowledge transfer and capacity building of client staff and end users
- Replace hardware and parts as required
- Repair a fault or set up a system following diagrams and written instructions
- Software license management, User account management, and role-based access control (RBAC) in enterprise applications
- Manage backups of all systems ensuring that they run successfully and manage rotation of backups off-site for safe storage
- Update systems and servers regularly with approved software updates
- Responsible for capacity, storage planning, and database performance
- Maintain, configure, and ensure reliable operation of servers, storage, and virtual machines
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Responsible for capacity, storage planning, and database performance
- Ensure power backup, disk backup, and data recovery
- Record Technical description of the infrastructure service system
- Prepare a user manual by describing the current Infrastructure Architecture
- Record and classify received incidents and undertake an immediate effort to escalate as quickly as possible to resolve following the escalation matrix
- Ensure that Incidents assigned to their Support Groups are resolved and that service is restored
- Keep users informed about their incident status at agreed intervals
- Verify resolution with end-users and resolve assigned Incidents
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Escalate Major Incidents to the senior management forum Ensures reactive and proactive management of IT problems and known errors.
- Any other task as assigned by the appropriate authority
Educational Requirements:
- Bachelor in CSE/CS/IT/ICT/ETE/ EEE or equivalent. Must provide a copy of the relevant bachelor’s certificate
Experience Requirements:
- At least 6 (Six years) of experience as a System Administrator
Requirements:
- At least one Vendor Certification on Server or Storage (Dell/HP/Cisco/NetApp/Equivalent). Must provide a copy of the vendor certification
- A sound knowledge of server hardware, OS (Unix, Linux, Windows), management tools, and diagnostics
- Full awareness of cyber security standards and best practice
- Diagramming Software packages: Smart Draw, MS Visio, etc.
- Advanced level skills in MS PowerPoint and MS Excel
Other Information:
- Job Location: Potuakhali
- Job Nature: Contractual (1 Year)
- Office Hours: As Per Organizational Policy
- Working Day: As Per Organizational Policy
- Salary: 50,000-60,000 Taka BDT
Apply Process:
- Please, apply on this below mail “career@intellier.com” mentioning the position name in the subject line if you are interested or you can visit our career section of the website: www.intellier.com