System Administrator (Operation & Maintenance of Server, Storage & Service Desk System)

Expired on: Feb 15, 2024

Company Name:  Intellier Limited (sister concern of Team Group) 


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Job Responsibilities:

  • Install and configure computer hardware, networks, operating systems, and applications (desktops and servers)
  • Troubleshoot system and network problems and diagnose and solve hardware/software faults
  • Provide training for knowledge transfer and capacity building of client staff and end users
  • Replace hardware and parts as required
  • Repair a fault or set up a system following diagrams and written instructions
  • Software license management, User account management, and role-based access control (RBAC) in enterprise applications
  • Manage backups of all systems ensuring that they run successfully and manage rotation of backups off-site for safe storage
  • Update systems and servers regularly with approved software updates
  • Responsible for capacity, storage planning, and database performance
  • Maintain, configure, and ensure reliable operation of servers, storage, and virtual machines
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Responsible for capacity, storage planning, and database performance
  • Ensure power backup, disk backup, and data recovery
  • Record Technical description of the infrastructure service system
  • Prepare a user manual by describing the current Infrastructure Architecture
  • Record and classify received incidents and undertake an immediate effort to escalate as quickly as possible to resolve following the escalation matrix
  • Ensure that Incidents assigned to their Support Groups are resolved and that service is restored
  • Keep users informed about their incident status at agreed intervals
  • Verify resolution with end-users and resolve assigned Incidents
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
  • Escalate Major Incidents to the senior management forum Ensures reactive and proactive management of IT problems and known errors.
  • Any other task as assigned by the appropriate authority

Educational Requirements:

  • Bachelor in CSE/CS/IT/ICT/ETE/ EEE or equivalent. Must provide a copy of the relevant bachelor’s certificate

Experience Requirements:

  • At least 6 (Six years) of experience as a System Administrator


  • At least one Vendor Certification on Server or Storage (Dell/HP/Cisco/NetApp/Equivalent). Must provide a copy of the vendor certification
  • A sound knowledge of server hardware, OS (Unix, Linux, Windows), management tools, and diagnostics
  • Full awareness of cyber security standards and best practice
  • Diagramming Software packages: Smart Draw, MS Visio, etc.
  • Advanced level skills in MS PowerPoint and MS Excel

Other Information:

  • Job Location: Potuakhali
  • Job Nature: Contractual (1 Year)
  • Office Hours: As Per Organizational Policy
  • Working Day: As Per Organizational Policy
  • Salary: 50,000-60,000 Taka BDT

Apply Process:

  • Please, apply on this below mail [email protected] mentioning the position name in the subject line if you are interested or you can visit our career section of the website:
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